Documentation Index
Fetch the complete documentation index at: https://hc.pillargtm.com/llms.txt
Use this file to discover all available pages before exploring further.
Renewals
Renewals track upcoming and historical contract renewals. Each renewal carries a multi-variable risk score and follows a structured disposition lifecycle.Core Information
| Field | Description |
|---|---|
| Account | Parent account |
| ARR | Annual Recurring Revenue at stake |
| Renewal Date | Contract renewal date |
| Disposition | Current renewal lifecycle state |
| Risk Score | 0-100 renewal risk (higher = riskier) |
| Risk Level | Low, medium, high, or critical |
| Owner | Renewal owner (CSM or AE) |
| Auto-Renew | Whether the contract auto-renews |
| Save Play | Active save play if risk is elevated |
Risk Scoring
Renewal risk is computed from 8 weighted variables covering engagement trends, stakeholder stability, support health, contracting activity, executive sponsorship, customer satisfaction, payment patterns, and market context. See Renewal Risk for details.Disposition Lifecycle
| Disposition | Description |
|---|---|
| NOT_YET_DUE | Renewal is far out |
| APPROACHING | Renewal is approaching (30-90 days) |
| URGENT | Renewal is imminent (under 30 days) |
| SAVE_IN_PROGRESS | Active save play running |
| RESOLVED | Risk mitigated, renewal expected |
| RENEWED | Contract renewed (terminal) |
| CHURNED | Customer lost (terminal) |