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Signals

Signals are PILLAR’s primary action-driving mechanism. Each signal represents a detected condition that requires attention, carries severity and evidence, and follows a structured lifecycle.

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Signal Properties

Every signal includes:
PropertyDescription
Signal TypeMachine-readable type identifier (e.g., engagement_decay, rfp_active)
FamilyWhich of the 8 signal families this belongs to
SeverityCRITICAL, WARNING, or INFO
StateCurrent lifecycle state
TitleHuman-readable signal title
ExplanationPlain-language explanation of what was detected
EvidenceSupporting metrics and data references
Recommended ActionAI-generated recommended next action
Confidence0-100 confidence level
Related EntityThe account, opportunity, renewal, or contact that triggered the signal

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7-State Lifecycle

PENDING → ACTIVE → ACKNOWLEDGED → IN_PROGRESS → RESOLVED
                                                → EXPIRED
                → SUPPRESSED
StateDescription
PENDINGCreated, awaiting activation
ACTIVELive and actionable
ACKNOWLEDGEDUser has seen and accepted
IN_PROGRESSWork underway to address
RESOLVEDIssue addressed (terminal)
EXPIREDSignal expired without action (terminal)
SUPPRESSEDManually suppressed (terminal)

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Signal Families

FamilyDescription
RENEWALChurn risk indicators from engagement, stakeholders, support, contracts
PIPELINEDeal health, forecast issues, handoff compliance
EXPANSIONGrowth opportunities from whitespace, usage, grants, strategic fit
ACCOUNTAccount-level changes from contacts, competitors, meetings
COVERAGEMulti-threading gaps, territory imbalance
WORKFLOWProcess compliance, SLA adherence
STARBRIDGEDistrict intelligence updates (conferences, procurement)
ECONOMICSFinancial health signals (budget, unit economics, efficiency)
Detailed signal generation logic, threshold configurations, and routing rules are available in the PILLAR Implementation Guide provided to active customers.