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Documentation Index

Fetch the complete documentation index at: https://hc.pillargtm.com/llms.txt

Use this file to discover all available pages before exploring further.

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Contacts

Contacts represent individuals associated with accounts. PILLAR classifies contacts by buying role and tracks engagement, champion status, and executive sponsorship.

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Core Information

FieldDescription
AccountParent account
NameContact full name
TitleJob title
EmailEmail address
DepartmentDepartment
Buying RoleRole in the buying process
StatusActive, Inactive, or Left Organization
Engagement Score0-100 engagement level
ChampionWhether identified as an internal champion
Executive SponsorWhether identified as an executive sponsor

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Buying Roles

RoleDescription
ChampionInternal advocate who actively promotes the solution
Economic BuyerHas budget authority and final purchase decision
Technical BuyerEvaluates technical fit and integration
InfluencerShapes opinions but lacks direct authority
BlockerOpposes the purchase or creates obstacles
End UserWill use the product daily
UnknownRole not yet classified

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Contact Status Lifecycle

ACTIVE → INACTIVE → LEFT_ORG
  • ACTIVE: Engaged and responsive
  • INACTIVE: No recent activity
  • LEFT_ORG: Confirmed departure (triggers stakeholder departure signal)

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Scoring Impact

Contacts drive multiple scoring categories including Engagement (activity volume, engagement depth) and Relationship (champion coverage, exec sponsorship, multi-threading). Contact buying roles also factor into Pipeline Health rules for deal coverage assessment.