Documentation Index
Fetch the complete documentation index at: https://hc.pillargtm.com/llms.txt
Use this file to discover all available pages before exploring further.
Support
We are here to help you get the most out of PILLAR. Whether you have a question about setup, need help interpreting a signal, or want to report an issue, here is how to reach us.Contact
Email Support
support@pillargtm.com — for general questions, account setup, and technical support
Blueprint Sessions
eli@pillargtm.com — schedule a facilitated Blueprint GTM maturity session
Response Times
| Priority | Description | Target Response |
|---|---|---|
| Critical | Platform is down or data sync is broken | Within 2 hours |
| High | Scoring errors, incorrect signal generation, dashboard failures | Within 4 hours |
| Medium | Configuration questions, feature requests, integration help | Within 1 business day |
| Low | General questions, documentation feedback, enhancement ideas | Within 2 business days |
Reporting a Bug
When reporting an issue, please include:- What happened — describe the unexpected behavior
- What you expected — describe what should have happened
- Steps to reproduce — how can we recreate the issue
- Screenshots — if applicable, include screenshots of the error
- Browser and device — which browser and OS you are using
- Account details — your organization name and user email
[Bug] Brief description.
Requesting a Feature
We actively incorporate customer feedback into the PILLAR roadmap. To request a feature:- Email support@pillargtm.com with the subject line:
[Feature Request] Brief description - Describe the problem you are trying to solve (not just the solution you want)
- Explain how this would impact your GTM workflow
- Include any examples or mockups if helpful
Self-Service Resources
Getting Started
Step-by-step onboarding guide for new users
FAQ
Answers to the most common questions
Blueprint Assessment
Free GTM maturity evaluation with detailed report
Documentation
This help center contains complete reference documentation for every aspect of the PILLAR platform:- Data Model — Account, contact, opportunity, and signal documentation
- Scoring Engine — Multi-rule scoring across 8 categories
- Signal Taxonomy — 8 signal families with 93+ signal types
- API Reference — authentication, endpoints, and integration guides
- Changelog — release notes and platform updates