Scoring Engine
PILLAR’s scoring engine evaluates every account against a comprehensive set of rules across 8 categories, producing a composite 0-100 health score. All weights are configurable per organization.Correctness of every output on this page is enforced by The Guarantee — specifically the Decomposition (D) and Calibration (C) invariant categories. Every weighted contribution sums to the final score within ±1, every formula’s weights sum to 1.0 ±0.001, and the golden-fixture snapshot tracked by
G-D-02 locks scoring behavior against regressions.How It Works
- Context Building: The engine assembles a complete picture of each account — contacts, opportunities, renewals, activities, signals, products, and derived metrics
- Rule Evaluation: Each rule evaluates the account context and produces a 0-100 sub-score
- Category Aggregation: Rules are grouped into 8 categories. Each category score is a weighted average of its rule sub-scores
- Composite Score: The final score is a weighted sum of category scores
- Audit Trail: Every computation is logged for traceability
8 Categories
Early Detection
PILLAR’s signal-triggering thresholds are designed to surface risk earlier than traditional health scoring approaches, giving revenue teams more time to intervene before accounts reach a critical state. Eight thresholds are configurable per organization in Settings → Configuration → Segments & Thresholds, including health score warning and critical levels, renewal risk level, ICP fit minimum, and engagement velocity floor.Configurable Weights
Organizations can customize the scoring engine through Settings:Detailed scoring methodology, including exact rule definitions, weight distributions, and default threshold values, is available in the PILLAR Implementation Guide provided to active customers.