Documentation Index
Fetch the complete documentation index at: https://hc.pillargtm.com/llms.txt
Use this file to discover all available pages before exploring further.
Signal Taxonomy
PILLAR generates signals when scoring outputs cross configurable thresholds or when external events (Starbridge webhooks) are detected. Signals are the primary action-driving mechanism in the platform.
Signal correctness is enforced by The Guarantee — specifically the Signals (S) and Rules (R) invariant categories. Every signal traces back to a triggered rule (no ghost signals), the rule catalog itself is append-only with stable IDs (G-R-02), and the signal-to-source consistency tests verify that scoring audit decomposition matches the underlying contact, renewal, and activity data. 8 Signal Families
| Family | Description |
|---|
| RENEWAL | Churn risk indicators from engagement, stakeholders, support, contracts |
| PIPELINE | Deal health, forecast issues, handoff compliance, onboarding risk |
| EXPANSION | Growth opportunities from whitespace, usage, grants, strategic fit |
| ACCOUNT | Account-level changes from contacts, competitors, meetings |
| COVERAGE | Multi-threading gaps, territory imbalance, single-threaded risk |
| WORKFLOW | SLA compliance, deal on/off track status |
| STARBRIDGE | District intelligence updates (conferences, procurement) |
| ECONOMICS | Financial health: budget, unit economics, S&M efficiency |
7-State Lifecycle
PENDING → ACTIVE → ACKNOWLEDGED → IN_PROGRESS → RESOLVED
→ EXPIRED
→ SUPPRESSED
Severity Levels
| Severity | Description | Routing |
|---|
| CRITICAL | Immediate action required | Slack notification, email alert, top of signal feed |
| WARNING | Attention needed within 24-48 hours | Signal feed, weekly digest |
| INFO | Informational, no immediate action | Signal feed only |
Recomputation Schedule
| Schedule | Interval | Families |
|---|
| Scoring refresh | Periodic | RENEWAL, PIPELINE, EXPANSION |
| Account health | Daily | ACCOUNT, COVERAGE |
| Economics refresh | Daily | ECONOMICS |
| Starbridge sync | Periodic | STARBRIDGE (account data) |
| Starbridge real-time | Webhook-driven | STARBRIDGE (RFPs, grants, departures) |
Signal Anatomy
Every generated signal includes:
| Component | Description |
|---|
| Signal Type | Machine-readable type identifier |
| Title | Human-readable title |
| Explanation | Plain-language explanation of what was detected |
| Evidence | Supporting metrics and data references |
| Recommended Action | AI-generated recommended next action |
| Severity | CRITICAL, WARNING, or INFO |
| Confidence | 0-100 confidence level |
Detailed signal generation logic, default threshold values, and routing configurations are available in the PILLAR Implementation Guide provided to active customers.
