> ## Documentation Index
> Fetch the complete documentation index at: https://hc.pillargtm.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with the PILLAR GTM Operating System

# Support

We are here to help you get the most out of PILLAR. Whether you have a question about setup, need help interpreting a signal, or want to report an issue, here is how to reach us.

## Contact

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope" href="mailto:support@pillargtm.com">
    [support@pillargtm.com](mailto:support@pillargtm.com) — for general questions, account setup, and technical support
  </Card>

  <Card title="Blueprint Sessions" icon="calendar" href="mailto:eli@pillargtm.com?subject=Blueprint%20Session%20Request">
    [eli@pillargtm.com](mailto:eli@pillargtm.com) — schedule a facilitated Blueprint GTM maturity session
  </Card>
</CardGroup>

## Response Times

| Priority     | Description                                                     | Target Response        |
| ------------ | --------------------------------------------------------------- | ---------------------- |
| **Critical** | Platform is down or data sync is broken                         | Within 2 hours         |
| **High**     | Scoring errors, incorrect signal generation, dashboard failures | Within 4 hours         |
| **Medium**   | Configuration questions, feature requests, integration help     | Within 1 business day  |
| **Low**      | General questions, documentation feedback, enhancement ideas    | Within 2 business days |

All response times are during business hours (9 AM - 6 PM ET, Monday through Friday).

## Reporting a Bug

When reporting an issue, please include:

1. **What happened** — describe the unexpected behavior
2. **What you expected** — describe what should have happened
3. **Steps to reproduce** — how can we recreate the issue
4. **Screenshots** — if applicable, include screenshots of the error
5. **Browser and device** — which browser and OS you are using
6. **Account details** — your organization name and user email

Send bug reports to **[support@pillargtm.com](mailto:support@pillargtm.com)** with the subject line: `[Bug] Brief description`.

## Requesting a Feature

We actively incorporate customer feedback into the PILLAR roadmap. To request a feature:

1. Email **[support@pillargtm.com](mailto:support@pillargtm.com)** with the subject line: `[Feature Request] Brief description`
2. Describe the problem you are trying to solve (not just the solution you want)
3. Explain how this would impact your GTM workflow
4. Include any examples or mockups if helpful

## Self-Service Resources

<CardGroup cols={3}>
  <Card title="Getting Started" icon="rocket" href="/quickstart">
    Step-by-step onboarding guide for new users
  </Card>

  <Card title="FAQ" icon="circle-question" href="/faq">
    Answers to the most common questions
  </Card>

  <Card title="Blueprint Assessment" icon="clipboard-check" href="https://pillargtm.com/blueprint">
    Free GTM maturity evaluation with detailed report
  </Card>
</CardGroup>

## Documentation

This help center contains complete reference documentation for every aspect of the PILLAR platform:

* [Data Model](/data/accounts) -- Account, contact, opportunity, and signal documentation
* [Scoring Engine](/scoring/overview) -- Multi-rule scoring across 8 categories
* [Signal Taxonomy](/signals/overview) — 8 signal families with 93+ signal types
* [API Reference](/api/authentication) — authentication, endpoints, and integration guides
* [Changelog](/changelog) — release notes and platform updates